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How to use your portal

A quick guide to uploading documents, signing your agreement, and staying in touch with your immigration adviser.

Your home screen

When you sign in, the dashboard shows what needs your attention at a glance:

  • To upload — documents your immigration adviser is waiting on.
  • To sign — agreements ready for your signature.
  • New messages — replies from your adviser.
  • Applications — tap any card to open that application.

When everything is handled, you’ll see “All done”.

Inside an application

Open an application and you’ll see a row of tabs across the top. On a phone you can swipe the tabs sideways — a › appears when there are more to the right.

OverviewA summary, your progress, and a short to-do list.
Agreement & ReviewRead and sign your services agreement.
DocumentsUpload the files we ask for.
QuestionnaireAnswer questions we need for your application.
ProgressThe stages of your application and where it’s up to.
FeesYour statement, invoices and receipts — view any of them.
CommunicationMessage your adviser and see their replies.

Uploading a document

  • Open the Documents tab and tap Upload on the item you need — choose a file or take a photo on your phone.
  • Already uploaded one? Use Replace to swap in a better copy.
  • You may see a quick hint — ✓ Looks good or ⚠ Please check. It’s only a hint; your adviser always reviews it too.
  • If an item says “not required”, you can skip it. If changes are needed, you’ll see a note explaining what to fix.
  • To combine several pages into one document, make sure they are all PDF files — otherwise upload one at a time.

Signing your agreement

Open Agreement & Review, read the document, then type your full name in the signature box to sign. You can reopen it any time.

Fees & receipts

The Fees tab has your Statement, Invoices, Receipts and Refunds. Tap View on any of them to read it on screen.

Handy to know

  • Use it on your phone. Open the portal in your browser and choose “Add to Home Screen” if prompted — it works just like an app.
  • It’s private and secure. Only you and your immigration adviser can see your information. Always Sign out on a shared computer.
  • Need a hand? Use the Communication tab inside your application to message your adviser directly.